At Fovama, we understand your concerns about shopping over the Internet and through catalog retailers
Our return policy is simple:
Merchandise returned within fifteen (15) days of delivery, in original condition, is not subject to restocking fees, and you may return your rug and pad for a full refund, less shipping and handling charges.*
If you do decide to return the rug & pad, you must:
Email us for the Return Authorization Number
Repack the rug and pad in their original or equivalent packaging
and return it.
We will promptly credit your account or refund you with a check minus the shipping and handling charges for both directions. PLEASE NOTE: Even though we have an extremely liberal return policy, we will not accept damaged or used merchandise.
Send the package, via UPS or any other carrier of your choice who can insure the package, to our headquarters at:
Fovama Oriental Rug Gallery
1088 Central Park Avenue
Scarsdale NY 10583
tel (914) 725-2424.
If you have questions about our return policy, please email us at Info@fovama.com
*Shipping and handling charges for both directions: when it was shipped to you initially and when you shipped it back to us.